Terms of Service

These Terms of Service (“Terms”) govern access to and use of the ONE ERP website (“Site”) and the ONE ERP software platform, applications, APIs, and related services (“Service”).

1) Who we are / Contracting entity

ONE ERP is operated by Three Shelves and its affiliates (“Company”, “we”, “us”). If you or your organization enters into an Order Form, subscription agreement, or other written agreement for the Service, the contracting entity will be the Three Shelves entity or affiliate identified in that agreement.

2) Acceptance and authority

By using the Service, you agree to these Terms. If you use the Service on behalf of an organization, you represent you have authority to bind that organization.

3) Accounts and access

• Users must keep credentials confidential and secure.
• Customers are responsible for User access management and permissions.
• We may suspend access to protect security or investigate suspected misuse.

4) Subscriptions, billing, and trials

Subscription plans, fees, billing cycles, taxes, and payment terms are set in your Order Form or plan terms. Any trial (if offered) is for evaluation and may have limits.

5) Customer Data and ownership

• Customers retain ownership of Customer Data.
• Customers grant the Company a limited right to host, process, transmit, and display Customer Data solely to provide, secure, and improve the Service and prevent abuse/fraud.
• Customers are responsible for the legality, accuracy, and integrity of Customer Data and for ensuring they have the rights to provide it.

6) Acceptable use

You agree not to:

• reverse engineer or attempt to extract source code (except where legally permitted)
• bypass security, disrupt the Service, or probe vulnerabilities without permission
• upload malware, unlawful content, or content that infringes rights
• use the Service in violation of applicable laws or third-party rights

7) Integrations and APIs

If you enable integrations or use our APIs:

• you authorize data exchange as configured by you
• third-party services are governed by their own terms and policies
• the Company is not responsible for third-party availability or acts/omissions

8) Intellectual property

The Service and Documentation are owned by the Company and its licensors. You receive a limited, non-exclusive, non-transferable right to access and use the Service during the subscription term, subject to these Terms.

9) Confidentiality

Each party may receive confidential information and will protect it using reasonable care and use it only to fulfill obligations under these Terms. Exceptions include information that is public, independently developed, or required to be disclosed by law.

10) Support and maintenance

Support levels (if any) are defined by your plan or Order Form. We may perform maintenance and updates and will use commercially reasonable efforts to avoid material disruption.

11) Warranties and disclaimers

We provide the Service using commercially reasonable care.

Except as expressly stated, the Service is provided “as is” and the Company disclaims all warranties to the maximum extent permitted by law, including merchantability, fitness for a particular purpose, and non-infringement.

12) Limitation of liability

To the maximum extent permitted by law:

• the Company is not liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenue, or data
• the Company’s total liability for claims relating to the Service is limited to the fees paid for the Service in the 3 months preceding the event giving rise to the claim

13) Indemnification

Customer agrees to indemnify and hold the Company harmless from third-party claims arising from:

• Customer Data
• Customer’s or Users’ misuse of the Service
• violation of applicable laws or third-party rights

14) Termination

Termination rights and data handling are governed by your Order Form and applicable law. Upon termination, access ends and Customer Data is handled per the contract/DPA and retention settings.

15) Governing law and disputes

Primary rule: Governing law and dispute resolution are as stated in your Order Form.

16) Contact

Support: [email protected]